Pop-up immediately after selecting RTS Points

The location that your document is saved in cannot be used. Please select that folder that you would like RTS data saved to,

There was an error while inserting the specified element.... The given path's format is not supported

System.IO.DirectoryNotFoundException: Could not find a part of the path

Revit could not complete external command

Printing a calc shows this error in HydraVIEW;

File not found Runtime Error 53

Unhandled Exception has occurred in a component in your application.

One of the identified items was in an invalid format

Error placing Reference Points or Demand Area annotation.: System NullReferenceException: Object reference not set to an instance of an object. nodes reference finish

Upon starting the Show 3D command (S3D) the drawing immediately switches to SE isometric, reports no errors but no 3D piping is visible.  Even newly drawn pipe won't elevate.

Drawing successfully elevated to 3D. No errors were found

Related HydraCARD: #853

https://hydracards.hydratecinc.com/cards/card-853

After buiding your 3D risers, raising to 3D, exporting to a Persistent Model and Navisworks successfully, your 3D riser is missing, with the exception of the skipoles

Your layers are on and the 3D_DETAIL layer is present, unlocked, thawed and visible, you just can't see the pipe and fittings.  The one customer reporting this said they disappear if the drawing is closed then re-opened.  They'll be visible in viewports as well, just not in 2D view.

See this related HydraCARD also;  https://hydracards.hydratecinc.com/cards/card-1144

Upon calculating a file, the error message, "Failed to launch C:\HES\Hydratec for revit\programs\calcdiagnose.exe" pops up.

Was preceeded by these messages;

Plus this;  Number of Loops -1 and or Nodes with undesignated elevations

Cannot get latest Hydrakey update information.

When attempting to create a 3D model, you get the error; Please switch to System Model to Annotate Drops and Sprigs plus

System.NullReferenceException: Object reference not set to an instance of an object

at HCADexports.RevitConversion.create_hydrapipes_from_db()

at HCADexports.RevitConversion.create_hydrafittings_from_db(List'1 pipes, List'1 heads)

No message. Double-clicking a DWG file to launch AutoCAD opens drawing but also starts a new drawing or brings up the Start Menu.

HydraLIST process freezes at Processing Reports

While trying to authorize the software, the following message pops up; 

Failed to access cloud storage.  Error: Unable to load DLL HydraLIB.dll:  The specified module could not be found

Error: A Webexception with status NameResolutionFailure was thrown.

Error: A WebException with status SecureChannelFailure was thrown.

A failure to call the Hydratec security server occured. 

-OR-

Hydratec Security Error

FAILED CALL TO SERVER (to Activate): Could not parse request body into json.

Viewport created in frozen of off layer Viewports

Error placing Reference Points or Demand Area annotation....

 
This error occurs when starting the AutoCALC process.
 
No AutoCALC dialog box will show up.

Error placing reference points or demand area annotation...... System.IndexOutOfRangeException: Index was outside the bounds of the array "Make Pipe Type Info Array String"

When inserting a SIDEWALL sprinkler, HydraCAD does not ask for the rotation angle of the sprinkler head, it inserts it at 0°

Ideally, it should ask for the rotation angle of the sprinkler head;