Hydratec Inc.

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Ribbon/Toolbar (software) Button Function Error Type Message
Ribbon/Toolbar (software) Button Function Error Type Message
Card 1077 View HydraCALC (Standalone) Print Final Results Discrepancy

Reviewing the results you notice a discrepancy between the k-factor of an equivalent k versus a sprinkler head using that equivalent k-factor

 

In the example below, EQ02 has a k-factor of 5.37.  Reference point 1 is supposed to use the k-factor of EQ02 (5.37) but in fact is using a different value (5.36).

 

Card 1341 View HydraCAD (Revit Based) RTS Points Write Rts Point List To File None

System.IO.DirectoryNotFoundException: Could not find a part of the path



Card 1344 View HydraCAD (Revit Based) RTS Points None None

Pop-up immediately after selecting RTS Points

The location that your document is saved in cannot be used. Please select that folder that you would like RTS data saved to,


Card 1343 View HydraCALC (Revit Based) Select Remote Area None None

Command Failure for External Command... Object reference not set to an instance of an object


Card 34 View HydraCALC (Revit Based) Hydraulic Calculations Return To Revit Command Failure For External Command

Error placing Reference Points or Demand Area annotation.: System NullReferenceException: Object reference not set to an instance of an object. nodes reference finish


Card 1168 View HydraCALC (Revit Based) Hydraulic Calculations Continue None

Calc stops at Step 2.3 (Can also show Run-time error 62)


Card 389 View 3D Modeling (AutoCAD Based) Show System Model None None

Upon starting the Show 3D command (S3D) the drawing immediately switches to SE isometric, reports no errors but no 3D piping is visible.  Even newly drawn pipe won't elevate.

Drawing successfully elevated to 3D. No errors were found

Related HydraCARD: #853

https://hydracards.hydratecinc.com/cards/card-853

Card 1318 View HydraCALC (Revit Based) Resize Diameteres None System.Nullreferenceexception:

Card 1016 View Collaborate (AutoCAD Based) Navisworks Toolkit None None

After buiding your 3D risers, raising to 3D, exporting to a Persistent Model and Navisworks successfully, your 3D riser is missing, with the exception of the skipoles

Your layers are on and the 3D_DETAIL layer is present, unlocked, thawed and visible, you just can't see the pipe and fittings.  The one customer reporting this said they disappear if the drawing is closed then re-opened.  They'll be visible in viewports as well, just not in 2D view.

 

See this related HydraCARD also;  https://hydracards.hydratecinc.com/cards/card-1144

 

 

Card 13 View HydraCALC (Revit Based) Hydraulic Calculations Continue None

Step 1a.1 - Error Box - User ID Duplicated

Transfer to HydraCalc - Step I1a.10 System is now 'Attaching Node 2 Elevations error occurs, please report both the step number and the step description to support! Error Display Error Type User ID Duplicated Step Ref 1 Ref 2 Ref 3 I Ref 4 1a.1

Card 1305 View Sprinklers (AutoCAD Based) FSC Setup None Message Box

When attempting to create a new FSC definition, you get this error message.  Clicking OK closes the command

 

Card 1300 View HydraCAD (Revit Based) Spacing and Layout Insert Sprinklers Command Failure For External Command

Revit could not complete the external command... Object Reference not set to an instance of an object.

Card 1261 View HydraCAD (Revit Based) Cleanup Tags None None

 

Card 1007 View HydraKEY (Security and Licensing) Using None Security Error

Cannot get latest Hydrakey update information.

Card 807 View Sprinklers (AutoCAD Based) FSC Setup None Unhandled Exception

When trying to open the dialogue box to define a Flexible Sprinkler connection, the following message box error appears. 

Could not find file; FSC-INSERTDEFLINE.txt

Card 1166 View Launching HydraCAD (AutoCAD Based) Opening None Shortcut Error

When trying to open HydraCAD after a recent install, you get this error or one similar to it;

"Missing shortcut", Windows is searching for acad.exe.  To locate the file yourself, click Browse.

AND

Problem with Shortcut - The item 'acad.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.

Nearest match based on size, date, and type:

Do you want to fix this shortcut to point to this target or do you just want to delete it?

Card 284 View Launching HydraCAD (AutoCAD Based) None None None

bazillions of Scale Lists in the drawing (most likely due to xrefs) Copy Paste

Card 242 View Launching HydraCAD (AutoCAD Based) None None None

The problem is not necessarily with the number of paths, but rather the number of characters in all the paths combined. The values entered here are combined and stored in the AutoCAD system variable (SYSVAR) named ACADPREFIX. Support file path OPTIONS

Card 963 View HydraKEY (Security and Licensing) Add New Authorization None Failed To Access Cloud Storage

While trying to authorize the software, the following message pops up; 

 

Failed to access cloud storage.  Error: Unable to load DLL HydraLIB.dll:  The specified module could not be found

Error: A Webexception with status NameResolutionFailure was thrown.

Error: A WebException with status SecureChannelFailure was thrown.

Card 839 View HydraKEY (Security and Licensing) Add New Authorization None Failed Call To Server

A failure to call the Hydratec security server occured. 

-OR-

Hydratec Security Error

FAILED CALL TO SERVER (to Activate): Could not parse request body into json.

 

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