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Security and Licensing HydraKEY (Ribbon/Toolbar/Location)

Button: Using Error Type: Security Error

Description:

Cannot get latest Hydrakey update information.

Solutions:

1.
Cause:

Same issues as below, but antivirus is blocking our applications from running, even AFTER being whitelisted.
Solution:

End user disabled then uninstalled Kaspersky, then did a reboot.  HydraKEY updater worked as did claiming their digital authorization.

Thanks Brian W!
2.
Cause:

In September of 2023 AWS upgraded their servers to only allow TLS 1.2 Connections or later.  Any version of HydraKEY before version 2023.05.04 will not function correctly and give some or all of these errors:
Solution:

You need to update your HydraKEY application to version 2023.09.09 or later.  To do this follow these steps:

 

  1. Close all hydratec products, including HydraKEY.
  2. Open this link to download the install .zip :  https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKeyInstall.zip
  3. Unzip and run the HydraKEYInstall.exe inside the .zip.
  4. Open HydraKEY and make sure it says 2023.09.09 (or later) in the top title bar.
  5. Try doing whatever you were doing originally to see that it no longer causes any of the three errors on the left.  (i.e. “Transfer Authorization”, “Renew Authorization” , “Add New Authorization” , Opening a Hydratec product, etc.)
3.
Cause:

Upon opening HydraKEY, it is unable to check online for the current version information. This is used to determine if your local copy of HydraKEY requires an Update.  
Solution:

-You can ignore this and get the update next time if you think this is a temporary issue with connecting to the update info site.

 

- If you believe this to be a permanent issue make sure your firewall is not blocking traffic to the amazon aws servers.

 

-If you are being blocked by security on your network or machine, let you administrator know:

 

·  Allowlist *amazonaws.com. In other words, allowlist all domains that end with .amazonaws.com. We call their servers to check HydraKey version as well as activate, renew and transfer our authorizations.

  • If you're unable to allowlist *amazonaws.com, you can allowlist our specific calls: 
    • s3-r-w.us-east-2.amazonaws.com
    • us-east-2.compute.amazonaws.com

-These calls are made on the dynamic secondary ports.  These are randomly assigned ports within the following range:   5001 - 65500

 

-To test if your firewall or some network condition is blocking the call, try connecting your computer to a different wifi network (like a hotspot on your phone) then try opening HydraKey and running the command again. If it still doesn't work, then the problem is likely some software running on windows, or windows defender firewall.

 

-To test if some software on your machine is blocking you, try opening a browser and going to following address: https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKEY_Current_Versions_Comparison_File.txt

 

It should looks something like this (the numbers may be different, but that's alright):

 

If you see these words with some numbers after, but opening Hydrakey gives a "Cannot get latest HydraKEY update information!"  Error,  then some software on your computer is specifically stopping calls to the internet by HydraKey.exe and HydraLicenseUpdater.exe but allowing your browser to go to the exact same link without a problem.  You are looking for virus scanners and firewalls in which to change settings.

 

Sometimes upgrading from windows 10 to windows 11 can fix this issue.

 

-HydraKEY Version 2022.04.17 and previous use the Server Certificate TLS 1.0 to communicate with the AWS server.  Later versions of HydraKEY will use TLS 1.2.   If you are on version 2022.04.17 or before and your administrator has set up your network to restrict TLS 1.0 / SSL communication, it will cause this error.

 

-If you would like to download the newest version of HydraKEY, it is available at:

https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKeyInstall.exe
Updated: June 20, 2024, 4:15 p.m. Created: Sept. 28, 2021, 6:06 p.m.