1. Inserting a hydraulic reference point doesn't erase an existing ref point at the same location

2. New ref points in HydraCALC are not using the values of the HYD ref points.

AutoCALC is creating extra node points where there shouldn't be.  In the image below, node 45 shouldn't be created as there's neither a flowing head nor a change in diameter at that point.

'extra node'

'extra ref point'

'extra reference point'

'refpt'

Step 1a.1 - Error box - missing Pipe Type pointing to Ref 1 & Ref 2

can also be Step 1a.4

Dummy reference points cannot find the dummy ref point block in the drawing's block table. **Possible there's a missing registry entry** Dialog box 52.04

Step 1a.10 - "Attaching Node 2 Elevations" User ID Duplicated Dwg ID Dup for User ID

Duplicated hydraulic ref points

Bad ref point block Dialog box

Revit could not complete the external commad... Method not found

Double-clicking your HydraCALC icon makes nothing happen.  You do not see HydraCALC open onscreen nor on your taskbar.  

If you open your task manager and see the app "Hyd_prog.exe" open but not on your taskbar, then the application is stuck in purgatory.

If you see entries here, use END TASK to get rid of them.

Another option may be that it's on the taskbar but not on your screen.  That means it's open but offscreen. 

See this HydraCARD to fix that issue;  HydraCARD 565 only AFTER you've checked on the solution below.

Upon starting the Show 3D command (S3D) the drawing immediately switches to SE isometric, reports no errors but no 3D piping is visible.  Even newly drawn pipe won't elevate.

Drawing successfully elevated to 3D. No errors were found

Related HydraCARD: #853

https://hydracards.hydratecinc.com/cards/card-853

After buiding your 3D risers, raising to 3D, exporting to a Persistent Model and Navisworks successfully, your 3D riser is missing, with the exception of the skipoles

Your layers are on and the 3D_DETAIL layer is present, unlocked, thawed and visible, you just can't see the pipe and fittings.  The one customer reporting this said they disappear if the drawing is closed then re-opened.  They'll be visible in viewports as well, just not in 2D view.

See this related HydraCARD also;  https://hydracards.hydratecinc.com/cards/card-1144

Step 1a.1 - Error Box - User ID Duplicated

Transfer to HydraCalc - Step I1a.10 System is now 'Attaching Node 2 Elevations error occurs, please report both the step number and the step description to support! Error Display Error Type User ID Duplicated Step Ref 1 Ref 2 Ref 3 I Ref 4 1a.1

When attempting to create a new FSC definition, you get this error message.  Clicking OK closes the command

Upon calculating a file, the error message, "Failed to launch C:\HES\Hydratec for revit\programs\calcdiagnose.exe" pops up.

Was preceeded by these messages;

Plus this;  Number of Loops -1 and or Nodes with undesignated elevations

Revit could not complete the external command... Object Reference not set to an instance of an object.

Cannot get latest Hydrakey update information.

When trying to open the dialogue box to define a Flexible Sprinkler connection, the following message box error appears. 

Could not find file; FSC-INSERTDEFLINE.txt

When attempting to create a 3D model, you get the error; Please switch to System Model to Annotate Drops and Sprigs plus

System.NullReferenceException: Object reference not set to an instance of an object

at HCADexports.RevitConversion.create_hydrapipes_from_db()

at HCADexports.RevitConversion.create_hydrafittings_from_db(List'1 pipes, List'1 heads)

When trying to open HydraCAD after a recent install, you get this error or one similar to it;

"Missing shortcut", Windows is searching for acad.exe.  To locate the file yourself, click Browse.

AND

Problem with Shortcut - The item 'acad.exe' that this shortcut refers to has been changed or moved, so this shortcut will no longer work properly.

Nearest match based on size, date, and type:

Do you want to fix this shortcut to point to this target or do you just want to delete it?