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Ribbon/Toolbar (software) Button Function Error Type Message
Ribbon/Toolbar (software) Button Function Error Type Message
Card 1185 View HydraCAD (Revit Based) Find Clashes Clash Results None

When attempting to view a clash from Clash Results, it shows this error: Error creating view

Card 1323 View HydraCAD (Revit Based) Find Clashes None Command Failure For External Command

Command Failure for External Command... The symbol is not active


Card 1324 View HydraCAD (Revit Based) Find Clashes None None

Command Failure for External Command... Category of the element is not supported for element intersection filters


Card 71 View Calculations (AutoCAD Based) Start Autocalcs None None

When starting AutoCALC, it stops in the v50 Fuel Gauge at step 1a.4 - Calculating Total Lengths. 

Working on the pipe from node #### to node #### with a fitting string of ...

May be followed by a Runtime Error 13 or Runtime Error 5


Your first step of troubleshooting should be to track down the coordinates of the handles (the 4 to 6 character hex code noted after the word node, or pipe, or fitting.  Search for the command FINDME to get these coordinates.



Card 1399 View Calculations (AutoCAD Based) Start Autocalcs None Runtime 6

When starting AutoCALC the v50 Fuel Gauge stops at step 1a.4 plus you get a Run-time error 6; Overflow 

Working on pipe from Node ### to Node ### with a fitting of "?" and a diameter of / pipe type of 0.5 / SCHED-40 where the pipe id = ### 

The "####" values represent handles.  It is recommended you use the FINDME tool to find the coordinates of the handles, this will help narrow down the cause of the error.


May also see a Runtime Error 5, "invalid procedure"


Card 1412 View HydraLIST (Revit Based) Auto Stocklist None Autolist – Error

Could not find file, or Unrecognized database format 'C:\HES\HydraCAD\Ver50\AutoListElements\Data\Setup\mdbtrans.mdb'



Card 1180 View Cleanup (AutoCAD Based) Draw Pretty Pipes None Unhandled Exception

When starting the Pretty Pipes command, you get an Unhandled Exception error including 'Could not find a part of the path'

 

Another error may mention blockoffsets.dat

 

Card 121 View Calculations (AutoCAD Based) Start Autocalcs None 0

When starting the AutoCALC process, you get this error;

 

Could not find fitting match for Pump Only/Test Point Please check!!

You also see an Accessing Database window with a partial green progress bar.

No Operating Heads of Flows Found!!  Please check...

 

Card 1368 View Installation (Revit Based) None None Command Failure For External Command


No Ribbons / only the HydraCAD Ribbon appears, and no commands work.
Revit could not complete the external command. Could not load file or assembly. The system cannot find the specified file. 


Card 1341 View HydraCAD (Revit Based) RTS Points Write Rts Point List To File None

System.IO.DirectoryNotFoundException: Could not find a part of the path



Card 260 View Launching HydraCAD (AutoCAD Based) None None Security Error

When opening HydraCAD, you only receive this error message and not a HydraKEY error with the golden X.  If you receive a HydraKEY error, search for the linked HydraCARD in that message box as it takes priority.

 

Security Error:  One of the following conditions is likely;

HydraCAD is unable to function under these conditions

  • Lock database needs updating in HydraKEY
  • Accounting flag on your account
  • Hardware lock not plugged in
  • Extra ACAD.RX file found in folder in Support File Search Path
  • Sentinel driver is missing
  • InstallPath registry item set to wrong drive

After AutoCAD opens, press F2 to view the command prompt, see if the text below appears.  If yes, see solution 1.

Could not find file HCAD_ENV.INI

Is 2024; error: no function definition: PRINTEM

 

 

Card 1063 View HydraCAD (Revit Based) Add Device None Command Failure For External Command

Command failure for external command ... System.IO.FileNotFoundException ... File name 'AWSSDK'

Card 907 View Installation (AutoCAD Based) None None Registry Problem

During the install of HydraCAD V56/57/58, the user is greeted with the message below.  Following the both sets of instructions of opening and closing AutoCAD, and running a repair of AutoCAD do not make a difference.  You'll still get the error message.

V56 = R23.X
V57 = R24.X
V58 = R25.X

V57 install will say;

Neither AutoCAD 2021, 2022, 2023 nor 2024 found (missing registry key:

HKEY_CURRENT_USER\Software\Autodesk\AutoCAD\R24.X).

Please install it before re-running this install

 

 

Card 1308 View Entitlement (Security and Licensing) None None None

I can't find the 'Sentinel Product Key' for my Gemalto entitlement. 

Card 1299 View HydraCAD (Revit Based) Add Device Opening Initialization Failed

Initialization Failed... Could not find part of the path

Card 807 View Sprinklers (AutoCAD Based) FSC Setup None Unhandled Exception

When trying to open the dialogue box to define a Flexible Sprinkler connection, the following message box error appears. 

Could not find file; FSC-INSERTDEFLINE.txt

Card 1028 View Sprinklers (AutoCAD Based) Insert Sprinkler None 0

When trying to insert a sprinkler head, this window pops up;

Pick head insertion point. Pick any point besides endpoint to break into pipe. Can't find file in search path

*Invalid*

Card 832 View Launching HydraCAD (AutoCAD Based) None None None

Unable to find Default Profile:


The profile specified as the default AutoCAD profile does not exist.  Open AutoCAD, go to Options...  <<Unnamed Profile>>...

Card 839 View HydraKEY (Security and Licensing) Add New Authorization None Failed Call To Server

A failure to call the Hydratec security server occured. 

-OR-

Hydratec Security Error

FAILED CALL TO SERVER (to Activate): Could not parse request body into json.

 

Card 463 View Launching HydraCAD (AutoCAD Based) None None None

1. Missing profile 2. Bad registry entry 3. User does not have Admin privileges Unable to find profile Installation Acad 2015~

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