Hydratec Inc.

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Security and Licensing HydraKEY (Ribbon/Toolbar/Location)

Error Type: Security Error

Description:

Server Replied:
No matching serial number was found in the database

 

Server Replied:

BAD;32503680000


Server Replied:

“An error has occurred and the activation could not be completed. Please contact customer support for further information.” 


Solutions:

1.
Cause:

This error mentions, "Sorry, that authorization has expired!"
Solution:

Please review the email you received with the authorization number and look at the Authorization term.  It's possible the code has expired.


A perpetual authorization (non-expiring) will indicate that the term is 'perpetual'.
2.
Cause:

In the event of 'Too Many Connections' Error. 

<Authentication to host 'alps.cmtbg7dib857.us-east-2.rds.amazonaws.com' for user 'admin' using method 'mysql_native_password' failed with message: Too many connections>

Too many attempts are being made simultaneously to Activate, Renew, or Transfer an Authorization.
Solution:
  1. Close all Hydratec products and all open copies of HydraKey. 
  2. Then re-open HydraKey and try again.
3.
Cause:

In the event of getting this error;  Server Replied:  BAD;32503680000

Even though the end user reported getting this error message and reopening of HydraKEY didn't show a Perpetual Authorization on the computer "Long Term Auth = NONE", looking at the server logs in HydraAuthMan, it showed that the authorization was successfully activated.
Solution:

We tried to open an application (ie. HydraLIST) and it opened successfully.

When reopening HydraKEY, it updated and showed "Long Term Auth = PERPETUAL".

I don't know what was done to fix it, but it works as if nothing happened.
4.
Cause:


Server Replied:

“An error has occurred and the activation could not be completed. Please contact customer support for further information.” 
Solution:

In HydraKEY versions up to 2025.05.25, a rare issue could prevent activation. If you encounter this, try re-entering the one-time activation code in the 'Add New Authorization' dialog multiple times over a few hours; it should eventually work.

Potentially your computer's local storage is full.  Clear some space on your machine and attempt to 'Add New Authorization' again.
5.
Cause:

An older version of HydraKey was used when first attempting to use the Serial number.  The serial number was consumed but no authorization was given due to this inconsistency.
Solution:

Update HydraKEY to the newest version using this link:

https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKey+Install.exe
 
Then obtain a new serial number from Hydratec and activate again using the newest version of the HydraKEY software.
Updated: Sept. 23, 2026, 9:52 a.m. Created: March 10, 2021, 4:58 p.m.