Hydratec Inc.

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Standalone HydraCALC (Location)

Button: Print Final Error Type: No connectable heads

Description:

When attempting to print a final calc, nothing happens and HydraVIEW doesn't open.

You can test this by trying to manually open HydraVIEW.  Go to the Windows START button, scroll down to the letter H, select Hydratec v50 Software, then select HydraVIEW.  It should open to a blank job, but if nothing happens, see below for the possible solution.

You can also manually attempt to navigate to this folder, then double-click HydraVIEW.EXE;

"C:\HES\Common\Ver50\HydraVIEW.EXE"

Solutions:

1.
Cause:

1. Confirm that the program isn't opening at all.  If you can see its grey icon in the taskbar, it's likely open but off-screen. 

2. It's possible Windows Exploit Protection has blocked HydraVIEW

 
Solution:

1. If the application is off-screen, Use the keyboard combination of ALT+SPACEBAR, M, ARROW KEY, then move your mouse to relocate it back to your main screen.

2a. Click the Windows START button, search for/type EXPLOIT PROTECTION, then click OPEN

2b. Select the tab 'Program Settings', to the right of 'System Settings'

2c. Click ADD PROGRAM TO CUSTOMIZE

2d. Select the option CHOOSE EXACT PATH

2e. Navigate to and select "C:\HES\Common\Ver50\HydraVIEW.EXE", click OPEN

2f. Scroll down to Data Execution Prevention (DEP)

2g. Tick the box for Override System Settings and turn to OFF.

2h. Click APPLY then try to open HydraVIEW again.
2.
Cause:

User account controls are likely preventing HydraCALC from opening HydraVIEW.  Opening HydraVIEW stand-alone works fine, it's just not possible for HydraCALC to do it.
Solution:

Open HydraCALC as administrator by right-clicking the icon and selecting 'run as administrator'.  Attempt to print final with a job, it should work.  

 

Until your IT can figure out a solution, right-click the HydraCALC icon, select PROPERTIES at the bottom.  In the PROPERTIES window, select the COMPATIBILITY tab.  Turn on the option for 'Run this program as an administrator'.  Select OK then try to print final on a job.
Updated: Sept. 14, 2022, 2:59 a.m. Created: Sept. 29, 2020, 5:44 p.m.