Hydratec Inc.

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Security and Licensing HydraKEY (Ribbon/Toolbar/Location)

Button: Log Out (Subscription)

Description:

Unable to contact our servers to Log you out. Your subscriptions are still intact on this machine. It is neccessary to contact the server to release your subscriptions for use elsewhere.

Solutions:

Cause:

Your HydraKEY cannot currently reach the AWS servers that handle HydraKEY calls.  
Solution:

Your internet connection is down or very slow. Try again Later.

Your firewall is blocking the connection between HydraKEY and the AWS server. Talk to your administrator.

If you are being blocked by security on your network or machine, let you administrator know:

·  Allowlist *amazonaws.com. In other words, allowlist all domains that end with .amazonaws.com. We call their servers to check HydraKey version as well as activate, renew and transfer our authorizations.

  • If you're unable to allowlist *amazonaws.com, you can allowlist our specific calls: 
    • s3-r-w.us-east-2.amazonaws.com
    • us-east-2.compute.amazonaws.com

-These calls are made on the dynamic secondary ports.  These are randomly assigned ports within the following range:   5001 - 65500

-To test if your firewall or some network condition is blocking the call, try connecting your computer to a different wifi network (like a hotspot on your phone) then try opening HydraKey and running the command again. If it still doesn't work, then the problem is likely some software running on windows, or windows defender firewall.

-To test if some software on your machine is blocking you, try opening a browser and going to following address: https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKEY_Current_Versions_Comparison_File.txt

It should looks something like this (the numbers may be different, but that's alright):

If you see these words with some numbers after, but opening Hydrakey gives a "Cannot get latest HydraKEY update information!"  Error,  then some software on your computer is specifically stopping calls to the internet by HydraKey.exe and HydraLicenseUpdater.exe but allowing your browser to go to the exact same link without a problem.  You are looking for virus scanners and firewalls in which to change settings.

Sometimes upgrading from windows 10 to windows 11 can fix this issue.

-HydraKEY Version 2022.04.17 and previous use the Server Certificate TLS 1.0 to communicate with the AWS server.  Later versions of HydraKEY will use TLS 1.2.   If you are on version 2022.04.17 or before and your administrator has set up your network to restrict TLS 1.0 / SSL communication, it will cause this error.
Updated: Jan. 16, 2024, 11:02 a.m. Created: Jan. 16, 2024, 11:01 a.m.