Hydratec Inc.

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Security and Licensing HydraKEY (Ribbon/Toolbar/Location)

Error Type: Failed to launch

Description:

When trying to open HydraKEY, you see the spash screen, but it eventually times out and the application does not open

Solutions:


1.
Cause:

Your Windows operating system is unable to obtain information about your hardware.

 

HydraKey is having trouble creating a machine ID for the computer because it is having issues obtaining the machine's hardware profile.

 

You can test this by typing in SYSTEM INFO in the Windows Search Bar and opening the System Information App.

 

 

If clicking SYSTEM SUMMARY shows; "Can't Collect Information: Cannot access the Windows Management Instrumentation software. Windows Management files may be moved or missing.", this means there's an issue with your Windows install and therefore HydraKEY version 2023.09.09 will NOT open for you

 

 

Below is a normal System Information window.  

 

 

 

Solution:

If possible, re-install Windows on top of itself then try again.

 

If not possible, roll back your HydraKEY to v2023.05.04.  Use this link to download the old install.

Downgrade to HydraKEY version 2023.05.04 and request an old style pass from Hydratec

 


2.
Cause:

Same as Cause #1, but you may be able to bypass it with some Windows scripts

Solution:

See HydraCARD #1232 , cause #1 for its instructions.

Updated: Jan. 1, 2024, 2:33 p.m. Created: Nov. 28, 2023, 5:52 p.m.