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Security and Licensing HydraKEY (Ribbon/Toolbar/Location)
Description:
Failed to get Hardware ID (CPU). Error: <Reason for Failure>
Failed to get Hardware ID (BIOS). Error: <Reason for Failure>
Failed to get Hardware ID (MOTHERBOARD). Error: <Reason for Failure>
Failed to get Hardware ID (USERNAME). Error: <Reason for Failure>
Your WMI is not working properly. You must run a batch file to reset and restart it.
-Download the batch file from: SplashCrashFix Batch File
-Go to the location where that file downloaded on your machine and right-click it and "Run as Administrator":
-Wait for it to pop open a command shell and run some scripts. This should take about 2 minutes and end with the word 'Done' to let you know it has completed.
-Now you should be able to open HydraKEY successfully.
Your Windows operating system is unable to obtain information about your hardware. It can't find one or more of the following: CPU. MOTHERBOARD. BIOS or Windows Username. If it is only one of these, you may still be able to use your authorization but two or more will result in a failure to identify this machine.
You can test out your problem by opening a command prompt and querying windows for your machine info following these steps:
This should return something like:
This should return something like:
This should return something like:
If it Looks like the following when you type in any or all of these, then you will have a problem with your Authorization Hardware ID:
-Reinstalling Windows will fix the problem, if you are able.
If you can't re-install windows, sometimes the following scripts can correct the issue:
The HydraKey system is having trouble creating a machine id for the current machine because it is having issues obtaining the machine's hardware profile.
There are 2 scripts that have been known to help:
Open the windows command shell as administrator:
-type CMD in the search area of the task bar
-right click on "Command Prompt"
-select "Run as administrator"
-Copy and paste the following block of code into the Command prompt:
sc config winmgmt start= disabled
net stop winmgmt /y
%systemdrive%
cd %windir%\system32\wbem
for /f %%s in ('dir /b *.dll') do regsvr32 /s %%s
wmiprvse /regserver
winmgmt /resetrepository
sc config winmgmt start= auto
net start winmgmt
-Should look something like:
-Try again to activate.
If that doesn't work try copying and pasting the following script into the command prompt:
@echo on
cd /d c:\temp
if not exist %windir%\system32\wbem goto TryInstall
cd /d %windir%\system32\wbem
net stop winmgmt
winmgmt /kill
if exist Rep_bak rd Rep_bak /s /q
rename Repository Rep_bak
for %%i in (*.dll) do RegSvr32 -s %%i
for %%i in (*.exe) do call :FixSrv %%i
for %%i in (*.mof,*.mfl) do Mofcomp %%i
net start winmgmt
goto End
:FixSrv
if /I (%1) == (wbemcntl.exe) goto SkipSrv
if /I (%1) == (wbemtest.exe) goto SkipSrv
if /I (%1) == (mofcomp.exe) goto SkipSrv
%1 /Regserver
:SkipSrv
goto End
:TryInstall
if not exist wmicore.exe goto End
wmicore /s
net start winmgmt
:End
-Try again to activate.
Same reason as #1 but may be easier to downgrade your HydraKEY.
Downgrade to version 2023.05.04 of HydraKEY and request an old style pass from Hydratec:
https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKey0504Install.exe