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Security and Licensing HydraKEY (Ribbon/Toolbar/Location)

Button: Using

Description:

Failed to get Hardware ID (CPU).  Error: <Reason for Failure>

Failed to get Hardware ID (BIOS).  Error: <Reason for Failure>

Failed to get Hardware ID (MOTHERBOARD).  Error: <Reason for Failure>

Failed to get Hardware ID (USERNAME).  Error: <Reason for Failure>

Solutions:

1.
Cause:

Your WMI is not working properly.  You must run a batch file to reset and restart it.
Solution:

-Download the batch file from:  SplashCrashFix Batch File

-Go to the location where that file downloaded on your machine and right-click it and "Run as Administrator": 

-Wait for it to pop open a command shell and run some scripts.  This should take about 2 minutes and end with the word 'Done' to let you know it has completed.

-Now you should be able to open HydraKEY successfully.
2.
Cause:

Your Windows operating system is unable to obtain information about your hardware.  It can't find one or more of the following: CPU. MOTHERBOARD. BIOS or Windows Username.  If it is only one of these, you may still be able to use your authorization but two or more will result in a failure to identify this machine.

 

You can test out your problem by opening a command prompt and querying windows for your machine info following these steps:

 

  1. Type ‘cmd’ and hit enter at the command line, and it should open up a command shell.

 

  1. In the command shell type: wmic bios get

This should return something like:
 

  1. In the command shell type: wmic baseboard get

This should return something like:

  1. In the command shell type: wmic cpu get

This should return something like:

 

If it Looks like the following when you type in any or all of these, then you will have a problem with your Authorization Hardware ID:
Solution:

-Reinstalling Windows will fix the problem, if you are able. 

 

 

If you can't re-install windows, sometimes the following scripts can correct the issue:

 

The HydraKey system is having trouble creating a machine id for the current machine because it is having issues obtaining the machine's hardware profile.

 

There are 2 scripts that have been known to help:

 

Open the windows command shell as administrator:

 

-type CMD in the search area of the task bar

 

-right click on "Command Prompt"

 

-select "Run as administrator"

 

 

-Copy and paste the following block of code into the Command prompt:

 

sc config winmgmt start= disabled
net stop winmgmt /y
%systemdrive%
cd %windir%\system32\wbem
for /f %%s in ('dir /b *.dll') do regsvr32 /s %%s
wmiprvse /regserver
winmgmt /resetrepository
sc config winmgmt start= auto
net start winmgmt

 

-Should look something like:

-Try again to activate.

 

If that doesn't work try copying and pasting the following script into the command prompt:

 

@echo on

cd /d c:\temp

if not exist %windir%\system32\wbem goto TryInstall

cd /d %windir%\system32\wbem

net stop winmgmt

winmgmt /kill

if exist Rep_bak rd Rep_bak /s /q

rename Repository Rep_bak

for %%i in (*.dll) do RegSvr32 -s %%i

for %%i in (*.exe) do call :FixSrv %%i

for %%i in (*.mof,*.mfl) do Mofcomp %%i

net start winmgmt

goto End

 

:FixSrv

if /I (%1) == (wbemcntl.exe) goto SkipSrv

if /I (%1) == (wbemtest.exe) goto SkipSrv

if /I (%1) == (mofcomp.exe) goto SkipSrv

%1 /Regserver

:SkipSrv

goto End

:TryInstall

if not exist wmicore.exe goto End

wmicore /s

net start winmgmt

:End

 

-Try again to activate.
3.
Cause:

Same reason as #1 but may be easier to downgrade your HydraKEY.
Solution:

Downgrade to version 2023.05.04 of HydraKEY and request an old style pass from Hydratec:

https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKey0504Install.exe
Updated: April 11, 2024, 3:49 p.m. Created: Nov. 17, 2023, 3:51 p.m.