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Security and Licensing HydraKEY (Ribbon/Toolbar/Location)
Description:
Server Subscription Error when getting available subscriptions.
Incorrect password used for Subscription customers
Reminder that your Hydratec Portal password is the same as your HydraKEY Subscription password.
Verify you can log into the portal with your password. If you can't, we recommend you reset your password.
Use this link and click the BLUE sign in button
https://www.hydracad.com/user/sign-in
There was an error trying to query the server with your email address and password for a list of available subscriptions for this account.
The Message after "Server Replied:" should let you know what the problem is.
You will likely have to talk to your subscription account administrator from your company to set your account up properly on the Hydratec website to receive one or more subscriptions.
You do not have an active subscription (annual) and this message is legitimate. The LOGIN button is for subscriptions only, not Long Term Authorizations (lifetime).
If you have a Long Term Authorization (lifetime) which was working and stopped unexpectedly, click the RENEW AUTHORIATION button in HydraKEY to try a reset.