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Security and Licensing Hardware Lock (Ribbon/Toolbar/Location)

Description:

Hardware Lock light not lighting up, or it lights up when plugged in and then goes out.  User then recieves security errors when trying to use Hydratec products.

Solutions:

1.
Cause:

-The Lock is in a malfunctioning USB port.

-The Sentinel Driver is being disabled by Windows 10
Solution:

-Attempt connecting your hardware lock to a different USB port to see if it lights up.

-If that fails, get a temporary or permanent Hydratec Software Authorization from:

    support@hydracad.com

-To run the authorization number you'll need to download and install the HydraKEY application from:   

https://hydrakey-public.s3.us-east-2.amazonaws.com/HydraKey+Install.exe


-There is a help video located at:

   https://hydrakey-public.s3.us-east-2.amazonaws.com/Using+HydraKEY+for+Software+Authorization.mp4
2.
Cause:

LEGACY SOLUTION, do not use if using current versions of software

-The Lock is not recognized by windows in Device Manager or the Drivers are not installed properly.
Solution:
LEGACY SOLUTION, do not use if using current versions of software
 
If you wish to attempt to get windows to recognize your Sentinel Drivers again, keep the hardware lock attached to the machine throughout the following process.
1.) Open "Device Manager" by typing device manager at the search bar on the left side of the task bar.
2.) select "Device Manager"
3.) the device should be in "Universal Serial Bus controllers" and be called "SafeNet USB SuperPro/UltraPro"
If it appears under the name "USB UltraPro",  "UltraPro HD" or anything other than "Safenet USB SuperPro/UltraPro", then <right-click>, "Uninstall" it. 
 
4.) If there is a category between "Network Adapters" and "Ports"  called "Other Devices", open it up and look for any "Unknown Device"
6.) Right Click any unknown devices and "Uninstall" them.
 
Then we'll Reinstall the Drivers:
1. Run SSD Clean Up utility, that will remove all the Sentinel License related information.
If you can't find it in:
C:\HES\Common   (called "SSDCleanupx64.exe")


You may download the "SSD Cleanup Utility 1.2.0.5 for Windows (64-bit)" from the below link:
https://supportportal.thalesgroup.com/csm?sys_kb_id=e7609d7c4fc3a200873b69d18110c77c&id=kb_article_view&sysparm_rank=1&sysparm_tsqueryId=a2d0df151b6c8c94f2888739cd4bcb8a&sysparm_article=KB0010513
Right-Click the file, Run as Administrator.

2.  Restart the machine

3. Install Sentinel Protection Installer v7.6.9

You may download "Sentinel Protection Installer 7.6.9 for Windows" from the below link:
https://supportportal.thalesgroup.com/csm?sys_kb_id=f4f769ae37950f44cc47261953990e44&id=kb_article_view&sysparm_rank=7&sysparm_tsqueryId=c061e7151b24cc94f2888739cd4bcb2b&sysparm_article=KB0016451

4. Restart the machine.

 
5. Open the link "http://localhost:6002" on any web browser to check whether Key is visible or not.  Also,  Confirm that the light is on.

 
 
Updated: April 28, 2023, 10:17 a.m. Created: Nov. 5, 2019, 9:15 p.m.